Who is ‘Capital Cycles’? Giving this online shop a face…
Thursday, November 20th, 2008
A customer recently told me how important it was that people knew ‘who’ was behind Capital. The reason - he had never experieced a more personal service from an online shop and felt it was important for other people to know.
Hi, my name is Freddie Bourne, I am 26, and i am the founder, owner and Managing Director of Capital Cycles Ltd.
I answer all your emails, take your telephone calls, process your orders and handle every one of the requests, problems and questions that you may have about us, our bikes or our service.
I set up the company in January 2008, launched on 9th May and in that time i have sold over 600 bicycles. The ‘Capital Cycles’ brand is something completely new. I realised that if i was going to make cycling genuinely affordable then there was no point in buying other people’s bikes - as they are all so expensive, have too many unneccessary gears and suspension and had a pricey stigma attached to them. Instead, i was going to have to go to the roots and start from the beginning. I went on a mission to find the manufacturers who make the other people’s bikes and asked them to make mine too. This gave me control over the specification, design, accessories and colour of the bikes - it meant that i had a say in every decision. Capital represents simplicity, reliability and affordability. As the person behind it, i represent responsibility, customer care and most importantly - the face behind the business.
My aim for 2009 is to open my first shop, so fingers crossed for the future.
If you have any questions or want to ask me about something, just contact me and i will be happy to help you out.